Frequently Asked Questions
  1. How can I download the mobile apps?

    Both Android and iOS apps are available, just type 'Scrum Poker for JIRA' in the Apple Store or Google Play Store.

  2. How can I install the JIRA plugin?

    Please check the installation steps in the Guide.

  3. Is it possible to change the card's background?

    JIRA administrators can change the background image and logo of the cards under Plugin Settings.

  4. How can I start a new sprint planning estimation?

    As a Scrum Master (SM) visit the Agile Board / backlog view of a selected project. We recommend using a projector during the estimation meetings. Click on 'Scrum Poker' dropdown -> 'Start voting session'

  5. How can I start estimating about a specific story?

    Select a story from the backlog. Click on 'Start estimation' in the story details section.

  6. What can I do if I need more help?

    Please write an email to our support e-mail address.

  7. It does not work for me. How can I troubleshoot?

    We use websockets protocol to establish communication between your JIRA server and mobile devices. In an enterprise environment websocket communication can be blocked by a few components on the network. First, try disabling your local antivirus software temporarily and re-check the connectivity. Next, try to verify with your system administrator that your corporate firewall (or deep packet inspection device) does not block websockets. Also, if you are using a VPN connection, please verify the settings with your sysadmin.